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service-ticketing-system

service-ticketing-system


Screenshots

1. Shared

  • Log in / Sign up Form

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2. Customer

  • Dashboard

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  • New Service Request Form

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  • Service Request Form Details

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3. Employee (ADMIN)

  • Dashboard

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  • Unallocated Tasks

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  • Assign Unallocated Tasks

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  • Allocated Tasks

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  • De-assign Allocated tasks

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  • Update Task Status

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4. Employee (NON-ADMIN)

  • Dashboard

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  • Update Task Status

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Technologies Used

Backend

  • Live API deployed on Render
  • Docs
  • Note: Server maybe slow at first usage due to coldstarts

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  1. NodeJS
  2. ExpressJS
  3. Multer
  4. MongoDB
  5. Mongoose
  6. TypeScript
  7. Cloudinary

Frontend

  1. React.js
  2. TypeScript
  3. Tailwind CSS
  4. Radix UI
  5. Headless UI
  6. React Query
  7. Redux Toolkit
  8. React Hot Toast

Getting Started

Backend

  1. Install Dependencies

cd backend
npm install
  1. Create a .env file in the root directory of the backend folder and add the following environment variables

MONGODB_URI=mongodb://localhost:27017/your-database-name
JWT_SECRET=your-secret-key
CLOUDINARY_CLOUD_NAME=cloud
CLOUDINARY_API_KEY=key
CLOUDINARY_API_SECRET=secret
  1. Run the server
npm run dev

The server will start running on port 3000


Frontend

  1. Install Dependencies

cd frontend
npm install
  1. Create a .env file in the root directory of the frontend folder and add the following environment variables
VITE_API_URL = http://localhost:3000
  1. Run the server
npm run dev
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